What We Collect and Why
When you open a Bengal Wine account, we collect the details you provide during registration — name, contact information, and the payment method you choose to fund your account. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to reconcile
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your wallet balance; we do not store your mobile banking PIN or full wallet credentials. We also collect device and session data — your IP address, browser type, and pages visited — to keep your account secure and to detect unusual login activity. If you contact
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our support team, that conversation is logged against your account. We use this data to operate your account, process withdrawals back to your bKash, Nagad, or Rocket wallet, and meet any reporting obligations that apply in the jurisdictions where we operate. We do not sell your
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personal data to third parties. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while session logs are cleared on a rolling basis. Your use of this platform and the applicability of this policy depend on your
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local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.